Say what happened.
See what it means.
Spoken records for teams working in positive behaviour support.
Your team already knows what happened during a shift. SupportVoice lets them say it out loud — and turns those spoken accounts into records you can actually work with.
No forms to fill in. No training day required. About a minute per record.
The records you need are the ones that don't get written
At the end of a difficult shift, writing things up is the last thing anyone has time for. So the record gets shortened to a line or two, written from memory hours later, or never written at all.
It isn't a discipline problem. Typing a careful account of a hard moment takes fifteen minutes that nobody has. The detail that would have explained why it happened is the first thing to disappear — and it's exactly the detail you need three months later, when you're trying to work out what keeps triggering distress for someone.
How it works
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Speak
The worker opens SupportVoice and describes the situation out loud — what led up to it, how it unfolded, and what followed. In their own words, the way they'd tell a colleague.
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It gets written up
SupportVoice transcribes the recording into a clean, readable record and a short summary. Nobody retypes anything.
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It's there when you need it
The record joins everything else you know about that person, and stays available — including the original recording.
Everyone who was there can tell their part
Difficult moments usually involve more than one person, and no two people see the same thing. In SupportVoice, each colleague who was present can add their own account of the same event, in their own words.
That isn't about checking one person's story against another's. It's that three partial views of a moment, kept side by side, are far closer to what actually happened than one summary written by whoever had time. Where the accounts differ, that difference is often the most useful thing in the file — and SupportVoice will point it out so you can look at it together.
What you get back
One record helps you remember. Hundreds of records, taken together, tell you something you couldn't have known otherwise.
SupportVoice uses AI to read across everything your team has recorded and helps you see what repeats — the times of day, the places, the situations that keep coming up for a particular person. You can ask plain questions of your own records and get an answer drawn from what your team actually said, not from a form field somebody once ticked.
Sample query
"Which of our clients react badly to noise?"
It also keeps the important things in front of you: what happened recently, what's happening more often than it used to, and what someone should probably look at this week. SupportVoice never decides anything — it points, and you decide whether it matters.
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What repeats
The times of day, the places, the situations that keep coming up.
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What's in front of you
What happened recently, and what's happening more often than it used to.
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You decide
SupportVoice never decides anything — it points, and you decide whether it matters.
Built for the people already writing the records
Recording what happened is already part of the job — it's how the people you support get understood. SupportVoice doesn't add a duty to that. It takes the writing out of the one your team already has.
Recording takes about a minute and needs no training. Nobody's colleagues can listen to their recordings or read their raw account — what you say is yours. The original audio is always kept, so if a written record ever looks wrong, you can hear exactly what was said. And it's a record of what happened to the people you support — not a measure of how anyone is performing.
Who it's for
SupportVoice is built first for services supporting autistic people — residential services, day services, respite, and the teams around them. It works the same way wherever else positive behaviour support is practised: with people with intellectual and other disabilities, and with anyone who can't easily put their needs into words.
It follows how those teams already work: what led up to something, what happened, and what followed, kept in the words of the people who were there. It sits alongside what you already do rather than replacing it.
You can start with just the records of difficult moments — usually a handful a week — and add more later. There's no big rollout to survive.
Your data stays yours
Records belong to your organisation. Your administrator decides who can open them and can withdraw access at any time — so when someone leaves, closing their access is one step alongside closing their email.
Each record shows when it was made and stays linked to the recording it came from, so a methodologist going back to a situation months later still has the account as it was given.
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Only your team
Your administrator decides who has access, and can withdraw it at any time.
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Speech, then text
The recording is transcribed automatically, and the audio is kept, so you can always check a record against what was said.
Interested in trying it?
SupportVoice is early, and it's being built with the services using it — which means the teams who start now shape what it becomes.
If you support autistic people or others with disabilities and this sounds like something your team could use, get in touch. We'll show you how it works and talk honestly about whether it fits your service.